We reserve the right to reschedule delivery and installation dates.

Sometimes we have issues with availability, weather, etc. You will always be notified in advance when these delays occur. 

There is a $4 restocking fee per bale if we have to take back bales that you ordered online without an estimate.  If we have bales left over from our estimate, we will restock the bales for free and reduce the quantity on your billing.

Our prices fluctuate based on our supplier prices, the season, demand, and current workload. Please visit our SHOP page for current pricing.

Our primary service areas are Hilton Head Island, SC Bluffton, SC, Beaufort, SC, and Savannah, GA.  

We average 60 sf per bale at 3” for overlays and 40-50 sf for new installs. Our quotes are based on measured square footage divided by 45 sf. This gives us a bale count that is multiplied by the cost per bale published on our website.

You will receive an email with an order confirmation. Simultaneously, we receive a notification that an order has been placed. Someone will contact you at the number listed to schedule your installation or delivery and provide your delivery number for tracking purposes.

All sales are final. The Pinestraw Guys will issue refunds if we are unable to fulfil orders within two weeks of the order date. We will not issue refunds on orders that are out for delivery or installation. Any refunds issues will be processed on the last day of the month. 

Measure the length by the width of the landscape bed that needs pinestraw. Divide the result by 45sf for new installs or by 60sf to cover existing pinestraw. For circles, measure the diameter in feet and multiple by 3.14. Divide by 60 to cover existing pinestraw. We offer estimates using our Moasure measuring device. 

If you have a question or issue concerning prices or other information on our website, please contact us. All prices in your cart are final. If you have a concern about your total price, please contact us before placing your order. 

Yes. We charge for estimates because of the time it takes to measure your property. We charge $49.99 and you will receive a $25 credit from this charge if you elect to do business with The Pinestraw Guys. You can find more information here. 

We conduct a monthly drawing from the current month's customer list. The winner will receive some RTIC swag shipped to their home. We also have our annual December cooler giveaway that we've done for three years now. Why RTIC? Because we love the idea of overbuilt but not overpriced. We also love our customers! 

Our straw is 90% free of leaves, limbs, and pinecones. Due to the nature of harvesting pinestraw, there will occasionally be debris collected in the straw. We do not guarantee that our pinestraw is debris free. If you have a roll that contains an excessive amount of debris, please contact us and we will make it right.